Visa Cards

At Customs Bank we have 2 Visa card options to make things easy for you.

Customs Bank Visa Credit Card

Our Customs Bank Visa Credit Card is a credit card developed especially for our Members. With a low ongoing rate of
The Customs Bank Visa Card also includes up to 55 days interest free, this credit card delivers greater flexibility to suit your lifestyle needs.

ATM access to your funds World Wide
Drawn down balance may contribute to our Member Rewards Program to reduce (or eliminate) fees
Annual fee waived for the first year*
Secure online shopping with optional “Verified by Visa”

Customs Bank Visa Debit Card

Have total convenience with our Customs Bank Visa Debit Card. You can make purchases, pay bills and make cash withdrawals like a normal credit card – the one difference is you are using your money. Visa debit card provides the benefit and convenience of a credit card with a no interest to pay!

Convenient Overdraft Credit Facility
Visa Preferred Rewards
Extra Security
Easy to apply

The new global standard in card security

From late July 2011, all new Customs Bank Visa Debit and Customs Bank Visa Credit cards will be issued with the new Visa PayWave ‘contactless’ payment feature. This allows you to pay for purchases under $100 without swiping, signing, or entering a PIN at participating merchants.

This new feature will also be combined with the microchip previously introduced in 2009, which increases card security.

Frequently Asked Questions:

What is PayWave?
What are the benefits of PayWave?
What is a chip card?
Why the change to chip cards?
Do chip card transactions work the same way?
Are merchants ready for the new technology?
Can Members still use magnetic stripe cards?
Can the cards still be used at ATMs?
Will Members need a new PIN?
If Members have forgotten their PIN or would like to change it, can they request a new one?
What about travelling overseas?
Can the new cards be used for online shopping?
Any further questions?

What is PayWave?

Visa PayWave is the latest evolution in Visa payments, featuring a distinctive PayWave symbol. The cards have a tiny antenna embedded into the chip which securely transmits payment instructions to and from a specially adapted card terminal.

What are the benefits of PayWave?

A Visa PayWave-enabled card is a quicker and more convenient way to pay:

It saves time on both sides of the counter due to shorter transaction times and shorter queues.
It’s more convenient as you no longer need to worry about carrying around pockets of cash.
The card doesn’t leave your hand at checkouts when making a contactless purchase.
You don’t have to sign anything or enter a PIN for purchases under $100.

What is a chip card?

A chip card is a credit or debit card with an embedded smart chip. It appears as a gold or silver square on the left hand side of the card. Like the magnetic stripe on the back of current credit and debit cards, the embedded microchip securely stores the Member’s account details – their account name, number and account expiry date.

Why the change to chip cards?

The microchip has been developed in a joint venture between leading card providers to provide a new global standard in card security.

Unlike the magnetic stripe on the back of cards used until now, the microchip is virtually impossible to copy providing an unrivalled level of protection against counterfeiting, card skimming and other fraudulent use.

Do chip card transactions work the same way?

No, it’s a little bit different. On chip enabled POS terminals, instead of swiping their card, Members will soon be asked to insert their card into the chip terminal. The Member’s card remains in the terminal throughout the transaction and confirms their identity by requesting their PIN. Once the PIN is confirmed and the transaction has been processed, Members will be prompted to remove their card from the terminal.

Are merchants ready for the new technology?

Australian merchants are using chip enabled POS terminals, with the remaining business owners currently in the process of making the change to new chip terminals. In the meantime, merchant terminals remain fully compatible with both chip and magnetic stripe cards.

Can Members still use magnetic stripe cards?

Yes, magnetic stripe cards can still be used in all payment terminals in Australia and cardholders can either sign or use their PIN to authorise the transaction.

Can the cards still be used at ATMs?

Yes. All Visa cards can still be used at ATMs in the same way they are currently used.

Will Members need a new PIN?

No. When the new chip cards are issued, they will be linked to the Member’s original PIN.

If Members have forgotten their PIN or would like to change it, can they request a new one?

Yes. You can change your PIN at any of our Branches.

What about travelling overseas?

Chip technology is already in use in many countries around the world so if Members are travelling overseas they need to memorise and use their PIN as this is the preferred, safer option for cardholders and most merchants.

Can the new cards be used for online shopping?

Yes, of course. It’s still important to remind Members to use their card with some caution when shopping online. They should only shop on secure and reputable websites and take advantage of initiatives such as Verified by Visa to protect their card details.