Who is

Customs Bank

About Customs Bank

Customs Bank is a mutual financial institution servicing the wider Department of Immigration and Border Protection Community, offering products & services for every stage of life, from Savings & Transaction Accounts to Home Loans & Insurance.

Customs retains the proud heritage of servicing employees of Australian Customs and Border Protection Service whilst now being able to draw on the strength of its association with Police Bank.

Customs Bank is supervised by the Australian Prudential Regulation Authority (APRA) to maintain minimum standards to ensure security of member’s funds. APRA is the same body that supervises the major banks. Customs Bank is governed by its Board of Directors.

Customs Bank is a division of Police Bank. All Members of the Customs Bank are shareholders with equal voting rights and any cash surplus is put back into the Bank to provide additional benefits for Members.

Vision

To be the trusted Bank of choice for The Department of Immigration and Border Protection Family and associated community groups

Values

Sources of Values

Honouring excellence of the Department of Immigration and Border Protection

Member owned mutual bank

Competitive Products, and Quality Service

Mutual Bank – An Alternative and Proud of It

While many of Australia’s largest companies and financial institutions are coming to terms with their values and ethics, Customs Bank have a very clear purpose.

Customs Bank agrees to promote the principles of Member-owned financial institutions, to meet the financial needs of Members with dignity, honesty and integrity.

Customs Bank is a Member-owned financial institution that is focused on the people they serve. There are no external shareholders to influence the course of our activities. This means that profits are returned to Members in the form of better interest rates, products and services.