Careers

At a progressive, people focused financial institution.

Customs Bank is a progressive, people-focused financial institution offering its Members a competitive range of personal financial products and services.

With over $1.5 Billion in assets, Customs Bank (as a division of Police Bank) is one of Australia’s largest Mutual Banks serving the financial needs of the NSW Police Service, their families and other related industries. Our Service Centres are located in Sydney, Parramatta, Penrith, Campbelltown, Canberra, Newcastle, Goulburn, Gosford, Wollongong, Port Macquarie and Norwest.

With a pro-active, Member focused approach to financial products, we have secured a key position in Australia’s increasingly competitive financial environment.

Customs Bank offers a professional working environment with a flexible management approach, which encourages and supports career development of its staff.

We have a number of opportunities for the right people within our organisation at our head office and our Service Centres.

If you have any questions about employment at Customs Bank please contact our Human Resources Department.

Click here to read our Privacy Policy for Job Applicants. It provides information about how Customs Bank collects and uses information in the job application process.

Current Opportunities at Customs & Police Bank

Member Service Officer | Home Loan Specialist | Canberra   

We currently have an excellent opportunity for a professional and experienced Home Loan Specialist (known internally as a Member Service Officer) to join our team in Canberra on a full time basis.

Member Service Officers are responsible for:

  • Managing all Member enquiries relating to our product range including savings and deposit accounts, personal loans, home loans, term deposits, credit cards, and insurance
  • Advising and guiding Members towards their dream of owning a property, and managing the complete home loan application process from submission through to settlement, ensuring a smooth and seamless process
  • Identifying opportunities to assist our Members to achieve their financial goals, and cross-sell appropriate products and services
  • Facilitating personal loans from application, through to approval and signup
  • Building a strong rapport with members and maintaining relationship
  • Attending to everyday transactions such as cash and cheque withdrawals and deposits.

The successful candidate:

  • A sales oriented team player
  • Strong mortgage lending experience
  • Someone who can proactively deliver solutions that meet Members needs
  • Ability to identify referral and cross-selling opportunities
  • Commitment towards providing an exceptional ‘member experience’
  • Strong understanding of financial products and services
  • Excellent communicator, both written and verbally
  • Tier 2 is essential and a Certificate IV in Banking Services is desirable
  • At least 1 – 2 years experience in a sales and mortgage lending environment.

Police Bank offers a professional working environment with a flexible management approach, which encourages and supports career development of its staff.

If you have the skills, experience and enthusiasm to take on this dynamic role, then we’d love to hear from you. Please click ‘Apply for this job’ to submit your application.