At Customs Bank we take security of our Members’ funds and information very seriously. In setting up Customs Bank Internet Banking we have employed a range of security measures from firewalls to data encryption to ensure your personal information is fully protected. There are also some simple steps you can take to assist that are similar to self protection measures you already have with your Customs Bank PIN and Visa cards. The three main areas of security involved are:
- Customs Bank
- The Internet
- Your Computer
Protecting Customs Bank’s computer systems is critical. We have implemented leading firewall technology to protect Members’ information against intrusion from the Internet. A Firewall controls what information passes between our systems and the Internet.
These systems are monitored for suspicious activity by a major security consultancy group. The group we use has considerable experience implementing and designing secure systems for many organisations, including financial institutions and defence organisations. We also subscribe to services that advise on new “threats” and provide patches and upgrades to keep the systems as secure and current as is possible.
We have also implemented an additional level of protection with Google reCaptcha. Google reCaptcha is functionality that protects websites against unwarranted attacks by generating questions that humans can read easily but current computer programs cannot.
Additionally you can opt to use our Security Tokens to provide safer access to your funds. Security tokens are issued free of change and we strongly recommend Members avail themselves of this security option. Members re-registering new Internet Banking access will be issued with a Security Token.
The Internet is a worldwide network of computers, owned and operated by many different organisations and individuals. Our aim is to protect any sensitive information passed through the Internet between Customs Bank and your computer.
We employ a technology called Secure Sockets Layer (SSL) to establish a secure connection between your browser and the Customs Bank Internet Banking System. SSL is a technology developed by Netscape, Microsoft and RSA Inc that is supported by most browsers. Every time you connect to Internet Banking it sends your browser a piece of information called a “digital certificate”. This certificate securely identifies the site you are connecting to, and establishes an encrypted session. This certificate has been digitally signed by Verisign, the highest recognised issuer of digital certificates in the world. Most browsers automatically recognise any certificate signed by Verisign. For more information on SSL refer to the security sections of the following sites: Microsoft, Netscape, RSA.
For more information on digital certificates refer to the following site: Verisign
There are some simple precautions you can take to maximise security.
- Change your Password regularly. We recommend that you change it at least every month.Try not to use date of birth, telephone number, addresses etc
- Do not disclose your Password to anyone
- Always ‘LOGOUT’ the secure session after completing Online transactions using Internet Banking Internet Banking
- Never leave your computer unattended while logged onto Internet Banking
- If other people can access your computer you should set your browser not to cache secure web pages (so that there will be no record of your account information left on your computer )
Ensure that current anti-virus software is running on your computer at all times.