Entries by marketing

Online Application Temporarily Unavailable

Update – 11/12/2017 1:13pm The Online Application is now accessible as per normal.  — The online Loan Application form is currently unavailable due to unscheduled system maintenance. For any Loan Applications or enquiries please email direct@customsbank.com.au. Apologies for any inconvenience caused.

Invisible reCAPTCHA now on Internet & Mobile Banking

Introducing Google Invisible reCAPTCHA for Police Bank Mobile and Internet Banking. It’s a system that uses state of the art spam and abuse protection whilst providing a better online experience. You will notice the Google reCAPTCHA icon in the corner of the browser when logging on. The great news is that Google Invisible reCAPTCHA lives up to its […]

Important Notice: Delay in external payments made on the weekend

Due to a processing error, payments to external institutions sent between 4:30pm Friday 17th Nov to 10:00am Monday 20th Nov have been delayed. Payments are currently being processed and are expected to arrive at external institutions from tomorrow morning. If this causes financial difficulties, call 131 728 for more information and assistance. We apologise for […]

Updated ID requirements for Service Centre Transactions

From Monday 20th November 2017 we will be revising the identification requirements when making transactions at our Service Centres. The new requirements will require anyone attending Service Centres to conduct a cash and cheque deposit and withdrawals, any external transfers and any balance enquiries. You can use any of the following options to be identified: Swiping […]

Customs Bank welcomes Government support for Mutual reform

Customs Bank welcomes the Turnbull Government’s decision to support increased competition in our banking system through the announcement of their intention to back all eleven recommendations of the inquiry into Reforms for Cooperatives, Mutuals and Member-owned Firms, conducted by Greg Hammond OAM. Tony Taylor, CEO of Customs Bank commented that it was pleasing to see the positive […]

Scheduled Customs Bank System Maintenance – November 2017

Please note there will be scheduled Customs Bank system maintenance on the following dates: Monday 13th November From 3:00am to 3:30am During this time the Customs Bank App will be unavailable. All other services will be available during this time. Sunday 19th November  From 10:00pm to 4:00am Monday 20th Tuesday 21st November  From 10:00pm to 4:00am Wednesday 22nd During these times, Internet […]

Technology Upgrade – Intermittent Transfer Issue & Fix

We have had reports that some Members are having technical difficulties transferring funds via Internet Banking, specifically when transferring between accounts. If you are having any difficulties with Internet Banking, please follow the steps below: Tick the ‘Display Account’ option on the accounts Ensure the accounts you are transferring between have the ‘Display Account’ option selected. To […]

Scheduled Customs Bank Upgrade – Tuesday 24th October

Please note there will be a scheduled Customs Bank technology upgrade next Tuesday 24th October from 9:00pm to Wednesday 25th October 4am. During this time, the following Member systems: Internet Banking, Mobile Banking, the Customs Bank App and RediDial phone banking will be unavailable. Restricted ATM services will be in place, so we recommend you pre-plan your withdrawals. We thank you for your […]

Member Update – Bank ATM Fees

Several banks, including Commonwealth, Westpac, ANZ and NAB, have announced that they will no longer charge other bank customers for using their ATMs. For Customs Bank Members this means that you have a greater range of ATMs you can use in addition the rediATMs. It is important to be aware of the following; Your use […]