Entries by marketing

Scheduled Maintenance – Wednesday 22nd August 2018

There will be scheduled maintenance on Wednesday 22nd August, from 5:00am until 6:00am. During this time the Customs Bank Website, Internet Banking and Mobile Banking will have intermittent outages. All other services will remain available. This scheduled maintenance is part of Customs Bank’s continuous commitment to enhancing online security for our Members. We thank you […]

Mascot Branch Closure

From 1 August 2018, our Customs Bank Mascot Branch will be permanently closed. To continue our commitment to outstanding service, we’re delighted to announce that we’ll be introducing Mobile Mortgage Lenders who will offer a more convenient way of serving our Members. If you’d like to make an appointment, or if you have any questions […]

Account Security Reminder

Customs Bank takes account security very seriously so we partner with leading system, security and fraud experts to help protect your funds and account details. Despite this focus, there is an ever increasing threat as potential security and fraud attempts get smarter and more frequent which means we need to remain vigilant to identify these […]

Online Loan Application Changes

From 2nd July 2018, there will be an interim change to the Online Loan Application process. When submitting an application online, Members will have the following options: Submit a Loan Enquiry form  Submit a Loan Enquiry form and a Customs Bank Loan Specialist will be in contact with you shortly to complete your application. Download the […]

Scheduled Maintenance – Wednesday 20th June 2018

Please note there is upcoming scheduled maintenance on 20th June, from 2:00am – 6:00am. During this time, you may experience intermittent service interruptions with Visa Card (Debit & Credit) and rediCard transactions, and the Customs Bank App. NPP Payments may also be delayed during this time. Access to all other online services will remain available. […]

3.3 App Update

We’ve listened to your feedback and we’re excited to launch the next update of the Customs Bank App for both Apple and Android devices! Here’s what you can look forward to in thr 3.3 update: Scheduled & Re-occurring payments: You can now see, manage, and create future and scheduled payments in the App. Pay how […]

Common Reporting Standards

The Common Reporting Standard (CRS) is an Organisation of Economic Cooperation and Development (OECD) initiative for a single global standard of the collection, reporting and exchange of financial account information on foreign tax residents. Australia have implemented the CRS into law on 18 March 2016 with the legislation taking effect on 1 July 2017. Under […]

Scheduled Online Application Website Maintenance – Monday 21st May 2018

Please note we have an upcoming outage on the Online Application website scheduled for 21st May from 10:00pm – 11:00pm. During this time, access to and submission of online applications will be unavailable. Access to all other online services will remain available. We thank you for your understanding and apologise for any inconvenience this may […]

Scheduled eStatement Maintenance – Thursday 3rd May 2018

Please note we have an upcoming eStatement outage scheduled for 3rd May from 00:00am – 04:00am. During this time, access to online statements will be unavailable. Access to all other services will remain available including Internet Banking, Mobile Banking, Customs Bank App and card facilities. We thank you for your understanding and apologise for any […]