Entries by marketing

Scheduled Maintenance – Wednesday 20th June 2018

Please note there is upcoming scheduled maintenance on 20th June, from 2:00am – 6:00am. During this time, you may experience intermittent service interruptions with Visa Card (Debit & Credit) and rediCard transactions, and the Customs Bank App. NPP Payments may also be delayed during this time. Access to all other online services will remain available. […]

3.3 App Update

We’ve listened to your feedback and we’re excited to launch the next update of the Customs Bank App for both Apple and Android devices! Here’s what you can look forward to in thr 3.3 update: Scheduled & Re-occurring payments: You can now see, manage, and create future and scheduled payments in the App. Pay how […]

Common Reporting Standards

The Common Reporting Standard (CRS) is an Organisation of Economic Cooperation and Development (OECD) initiative for a single global standard of the collection, reporting and exchange of financial account information on foreign tax residents. Australia have implemented the CRS into law on 18 March 2016 with the legislation taking effect on 1 July 2017. Under […]

Scheduled Online Application Website Maintenance – Monday 21st May 2018

Please note we have an upcoming outage on the Online Application website scheduled for 21st May from 10:00pm – 11:00pm. During this time, access to and submission of online applications will be unavailable. Access to all other online services will remain available. We thank you for your understanding and apologise for any inconvenience this may […]

Scheduled eStatement Maintenance – Thursday 3rd May 2018

Please note we have an upcoming eStatement outage scheduled for 3rd May from 00:00am – 04:00am. During this time, access to online statements will be unavailable. Access to all other services will remain available including Internet Banking, Mobile Banking, Customs Bank App and card facilities. We thank you for your understanding and apologise for any […]

Centrelink payment delayed resolved

Update 04/04/2018 12:12pm: The delay in receiving and processing the Centrelink payment file has been resolved. Again we thank you for your patience and apologise for any inconvenience caused.  We have been made aware of a delay on receiving the Centrelink payment file today. As such there will be a delay in funds being applied to […]

Holiday Notice for Customs Bank Members with Periodical Payments

Due to the Easter Public Holidays, we would like to remind all Members to have sufficient funds in their account on Thursday 29th March for Periodical Payments scheduled between Friday 30th March to Monday 2nd April.   If you have any questions please call our Contact Centre on 131 728.   We hope all our […]

Having issues making Payments?

For over a month, Customs Bank has been live with the New Payments Platform (NPP), allowing Members to make real time payments. As other Banks continue to move onto the NPP, some Members may experience issues (shown as a ‘rejected payment’) when transferring to external financial institutions. While many institution specific issues have now been […]