Entries by marketing

NPP Now Live – Intermittent Issues

Customs Bank is now live with the New Payments Platform, which allows near real time payments, this is an industry based initiative with many banks coming online this morning. Issues with transfers We are seeing many successful transactions with various banks but there are reports of some banks not being able to accept NPP payments. […]

Updates to Customs Bank’s Privacy Policy and Important Information

Police Bank have recently made some enhancements to our Privacy Policy. We encourage all Members to read the updated document as this provides information about how Police Bank protects your personal information. We are also pleased to announce that the New Payments Platform is on its way. In preparation, we have updated the Internet Banking and […]

Important Notice for Members with periodical payments

Due to the Australia Day Public Holiday, any payments scheduled between this Friday 26th January – Sunday 28th January will be deducted on Thursday 25th January. Please note: If your account has a Periodical Payment scheduled and the payment fails due to insufficient funds, the periodical payment will be processed on Monday. If you have […]

Updates to Customs Bank’s Important Information

Customs Bank (as a division of Police Bank Ltd) have recently made some enhancements to our Privacy Notice. We encourage all Members to read the updated document as this provides information about how Customs Bank protects your personal information. In addition, our Financial Services Guide has been updated to reflect third party changes. The updated FSG can be found […]

Fast and simpler way to pay coming soon to Customs Bank

We are proud to announce that Customs Bank will be part of the New Payments Platform (NPP) coming soon to Australia. This new platform, developed by Australia’s Banking Industry, will transform the way we pay each other, allowing payments in near real time. Benefits of NPP include: Fast: Payments are made in near real-time to […]

Customs Bank clean up at the Mozo Experts Choice Awards

The Experts have spoken, and Customs Bank has ended 2017 with a high as four of our products won a total of 6 Mozo Experts Choice Awards! Customs Bank were recognised for: Personal Loan: Best Value Unsecured Personal Loan and Best Value Excellent Credit Personal Loan Green Loan: Best Value Green Personal Loan Car Loan: […]

Holiday External Transfers & Opening Hours

Merry Christmas from everyone at Customs Bank. We hope your holidays will be filled with joy and laughter through the Festive Season. External Transfers over the Holiday Period Due to public holidays external transfers may take longer than normal to process. Transfers to and from Customs Bank made after 4:30pm Friday 22nd December, will not […]

Faster and simpler way to pay coming soon to Customs Bank

We are proud to announce that Customs Bank will be part of the New Payments Platform (NPP) coming soon to Australia. This new platform, developed by Australia’s Banking Industry, will transform the way we pay each other, allowing payments in near real time. Benefits of NPP include: Fast: Payments are made in near real-time to […]

Online Application Temporarily Unavailable

Update – 11/12/2017 1:13pm The Online Application is now accessible as per normal.  — The online Loan Application form is currently unavailable due to unscheduled system maintenance. For any Loan Applications or enquiries please email direct@customsbank.com.au. Apologies for any inconvenience caused.

Invisible reCAPTCHA now on Internet & Mobile Banking

Introducing Google Invisible reCAPTCHA for Police Bank Mobile and Internet Banking. It’s a system that uses state of the art spam and abuse protection whilst providing a better online experience. You will notice the Google reCAPTCHA icon in the corner of the browser when logging on. The great news is that Google Invisible reCAPTCHA lives up to its […]