Get Adobe Acrobat

To view these documents you will need Adobe Acrobat Reader. If you don’t already have it download it free.

General Terms and Conditions

Savings / Terms Deposits

Effective: 1 July 2015. Terms and conditions, fees and charges apply and are available on request. The product issuer for deposit and payment products is Customs Bank, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.

Online SuperSaver Account

Effective: 1 July 2015. 1. Access available from S1 account. 2. Your Online SuperSaver Account balance does not contribute to your Reduced Fees Program. 3. Online SuperSaver Account has a tiered rate, refer to current interest rates. 4. Terms and conditions, fees and charges apply and are available on request. 5. The product issuer for deposit and payment products is Customs Bank, a division of  Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.

Loans/Visa Credit Card

Effective: 1 July 2015. Terms and conditions apply and are available on request. Fees and charges and lending criteria apply. Visa Card annual fee waivered for the first year can be withdrawn at any time.

Fixed Rate Loan

Effective: 1 July 2015. Terms and conditions apply and are available on request. Fees and charges and lending criteria apply. An Early Repayment Fee may apply if during any fixed rate period applicable to your loan you repay:

  • more than $5,000 above contractual repayments (partial early repayment)
  • or the whole of the unpaid balance (full early repayment)

and the fixed rate that applies to the loan is more than the prevailing market interest rate at the time of early repayment.

The Early Repayment Fee is calculated to recompense us for loss of early payout. For details, please see our Fees and Charges Brochure.

Bank@POST (formerly giroPOST)

Effective: 1 July 2015. Australia Post terms and conditions: Bank@POST and its device mark are registered trade marks of The Australian Postal Corporation. All rights reserved. Make withdrawals up to $1,000 per day. Deposit cash and cheques (7 working days clearance on cheques deposited). Cheques made out in joint names will not be accepted for deposit through Bank@Post. Terms and conditions, fees and charges apply and are available on request. The product issuer for deposit and payment products is Customs Bank, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.

Christmas Club

Effective: 1 July 2015. Terms and conditions, fees and charges apply and are available on request. 1. A withdrawal fee is payable if you withdraw money between 1 January and 31 October. Please refer to our fees and charges brochure. The product issuer for deposit and payment products is Customs Bank, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.

Visa Debit Card

Effective: 1 July 2015. Terms and conditions, fees and charges apply and are available on request. The product issuer for deposit and payment products is Customs Bank, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.

Allianz

In arranging this insurance, Customs Bank, acts as an agent of the insurer Allianz Australia ‎Insurance Limited ABN 15 000 122 850 AFS Licence No 234708.

Effective: 1 July 2015. Allianz Australia Insurance Limited (Allianz) AFSL No: 234708, ABN 15 000 122 850 of 2 Market Street, Sydney NSW 2000 is the issuer of this insurance. In arranging this insurance Customs Bank, a division of Police Bank, AFSL/Australian Credit Licence No.240018, ABN 95 087 650 799, acts as an agent for Allianz not as your agent. The information contained in this guide is a summary only. We do not advise you whether the insurance is appropriate for your personal objectives, financial situation or needs. To decide if it is appropriate for you, please carefully read the Product Disclosure Statement where relevant, which is available from Customs Bank. If you purchase this policy, we will charge you an agreed premium, including any relevant taxes and charges. The total premium may vary due to rounding. If you buy Allianz products, Customs Bank may be paid a commission of up to 30% of the premium. For more details ask Customs Bank. Please note: When obtaining a quote you will be entering Allianz’s website and you must comply with the Allianz privacy policy.

The product issuer for deposit and payment products is Customs Bank, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.

Terms and conditions, fees and charges apply and are available on request.

Life Insurance

Customs Bank, a division of Police Bank Ltd. ABN 95 087 650 799 is authorised to provide advice on this insurance and to refer you to the insurer Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFSL 296559 (Allianz) as its agent. We do not provide advice on this insurance based on any consideration of your objectives, financial situation or needs. Terms, conditions and exclusions apply. Before making a decision please consider the Product Disclosure Statement If you buy this insurance Customs Bank, a division of Police Bank Ltd. will receive a commission which is a percentage of the premium.

Cash Passport MasterCard Prepaid Currency Card

Cash passport issued by MasterCard Prepaid Management Services Australia Pty Ltd ABN 47 145 452 044, AFSL 386837. MasterCard Prepaid, Level 6, 165 Walker St, North Sydney, NSW, 2060, Australia.

You should consider the Product Disclosure Statement for the relevant Cash Passport available at www.cashpassport.com.au before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.

Western Union (Ireland) Limited

We provide Western Union Money in Minutes through Western Union Network (Ireland) Limited. We receive commission equal to 20% of the sender fee received on transactions both sent and paid at a Customs or Police Bank Service Centre, and a 20% share of any net foreign exchange gains earned on transactions performed by Customs Bank. Please refer to the Schedule of Fees and Charges brochure for more information on fees, and click here to obtain the full product Terms and Conditions.

Western Union Business Solutions

We provide Drafts, Telegraphic Transfers, International Inward Funds and International Cheque Deposits through Western Union Business Solutions (Australia) Pty Limited ABN 24 150 129 749 AFSL Number 404092. Refer to the Schedule of Fees and Charges brochure for more information on fees, and click here for the Drafts PDS.

Reduced Fees Program

Applicable as at: 1 July 2015. The Reduced Fees Program rewards you for doing business with Customs Bank. The program gives you more fee free personal cheques, ATM and EFTPOS transactions than would normally apply to our Member’s accounts. Reduced Fees Program are assessed on a calendar monthly basis. Individual and primary joint account holders qualify for Reduced Fees Program where the combined balances of all savings, investments and drawn loans within the one membership only are kept over $5,000 for the whole calendar month. Secondary joint account holders qualify for Reduced Fees Program for transactions on the joint S1 account or where the combined balances of any of your individual accounts are kept over the $5,000 for the whole calendar month. Transactions conducted using the Visa Credit Card do not count towards Reduced Fees Program. Reduced Fees Program does not apply to fees for ATM balance inquiries, Visa Cash advances, overseas ATM withdrawals or AMS securitised mortgage, Equity Maximiser loans, Customs Value Home Loans approved before 1st July 2011, Online SuperSaver Account or Leasing accounts. Refer Fees and Charges brochure.

The product issuer for deposit and payment products is Customs Bank, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.

Terms and conditions, fees and charges apply and are available on request.

Bridges Financial Planning

Effective: 7 August 2015. Bridges Financial Services Pty Limited (Bridges). ABN 60 003 474 977. ASX participant. AFSL No 240837. This is general advice only and has been prepared without taking into account your particular objectives, financial situation and needs. Before making an investment decision based on this information, you should assess your own circumstances or consult a financial planner. In referring members to Bridges, Customs Bank does not accept liability or responsibility of any act or omission or advice provided by Bridges or its authorised representatives. Part of the IOOF group. Bridges pay referral fees ranging from 0% to 30% of the entry and/or any ongoing fee (plus incentive payments from the amount you pay Bridges).

Insurance Commissions

When we sell insurance policies, Customs Bank is paid a commission by the product issuer based on the premium paid by you (20% for QBE Insurance (Australia) Limited products;30% for Allianz Travel Insurance and between 5% and 20% for Allianz General Insurance products, 20% for American Home Assurance Company Personal Injury Cover). When providing these products to you we are acting on behalf of our business partners and not as your agent. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. You should read and consider the FSG and your personal needs or financial circumstances before deciding to use any product.

The product issuer for deposit and payment products is Customs Bank, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.

Equity Maximiser

Applicable as at 1 July 2015. Terms and conditions apply and are available on request. Fees and charges and lending criteria apply – refer to the Equity Maximiser fees and charges brochure for the full listing of fees and charges.

No establishment fees or Customs Bank legal fees if you:
(a) consolidate all of your existing Customs Bank memberships into one Customs Bank membership by closing all but one of your existing memberships; and
(b) obtain or have a Customs Bank Visa Credit Card; and
(c) have only one security property and the cost of the valuation does not exceed $230. Otherwise $545 establishment fee and additional/excess valuation fees apply.
Important Notice: Even though the Equity Maximiser product offers great flexibility, it does require financial discipline by Members in their management of the account. It is important to be aware that repeatedly redrawing or withdrawing available credit from the facility (even while making repayments) could increase debt levels. Only making minimum repayments will also create a situation where the amount of the indebtedness over time will not reduce. Customs Bank therefore recommends the Equity Maximiser product only to those Members who understand how equity mortgages operate and have sufficient financial discipline to benefit from the product. While our loans staff are available to answer any queries in relation to Equity Maximiser, we also recommend that you consider seeking independent financial advice.

Deposit and payment product issuer: Customs Bank, a division of Police Bank Ltd. ABN 95 087 650 799.AFSL/Australian Credit Licence No. 240018. 25 Pelican Street, Surry Hills, NSW 2010.

Terms and conditions, fees and charges apply and are available on request.

Payroll

A Financial Services Guide (FSG) including terms and conditions is available here, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.

Terms and conditions, fees and charges apply and are available on request.

Reduce your fees and charges

*The Reduced Fees Program rewards you for doing business with the Customs Bank. The program gives you more fee free personal cheques, electronic periodical payments, ATM and EFTPOS transactions than would normally apply to our Members accounts. (Refer to Schedule Fees and Charges brochure and Reduced Fees Program brochure.)

# Access to the service is free however certain transactions may attract a fee see current fees and charges brochure.

The product issuer for deposit and payment products is Customs Bank, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.

Terms and conditions, fees and charges apply and are available on request.

Repayments Saved

This amount has been calculated by averaging the yearly repayments of ANZ, Westpac, NAB and CBA’s standard variable home loan, and comparing that amount against yearly repayments of Custom Bank’s Customs Value Home Loan. The calculation is based on a home loan of $300,000 on a 25 year term. This information was correct as at 20 July 2015 and was obtained from publicly available information located on the website of each financial institution by using the bank’s home loan key fact sheet information. Please note that Interest Rates and fees are subject to change. To the extent permitted by law, we accept no responsibility for the accuracy of information, or any loss you or any person suffers due to relying on information provided. Other loan set-up fees, such as valuation fees and lender’s mortgage insurance, and Government charges, such as registration fees and stamp duty on property transfer, have not been included in this calculation. Customs Value Home Loan only available to current employees of Australian Customs and Border Protection Services and Australian Quarantine Inspection Services. Rate discounted against Premium Home Loan. Terms and conditions apply and are available on request. Fees and charges and lending criteria apply.

Website Terms of Use

Disclaimer

Your use of this site constitutes your agreement to the following Terms of Use. We have taken all reasonable care in producing this web site but we can’t guarantee it has all the information you need to answer all your questions. For information and assistance call us on 131 728. All product details, rates, terms, conditions and other information is subject to change at any time without notice.

Data

The data on the site is provided solely for the use of the members of Customs Bank. The content on this web site is provided “as is”. Customs Bank disclaims any and all warranties, express and implied to the extent permitted by law. Use of the content on this site is at the user’s sole risk. Customs Bank will in no event be liable to any person or entity for any direct, indirect, consequential, incidental or other damages for any errors in the content on this site, or for the use of any content, including without limitation, damages for lost profits, business, data, or damage to any computer systems, even if you have advised Customs Bank of the possibility of such damages.

Information

The information on this site does not constitute financial, legal or any other advice except where general advice may be provided on financial products in which case we have not taken your financial circumstances, needs and objectives into account and you should consider these things before making any decisions.

Links to other sites

This site contains links to sites maintained by other organisations. We do not make any representation as to the accuracy of information contained on those sites and will not accept any responsibility for the accuracy, ownership or any other aspect of the information contained on those sites.

Copyright

Unless otherwise indicated, copyright in the information on this site is owned by Customs Bank. If you wish to reproduce any of the information on this site, please contact us and obtain our permission before doing so.

Privacy Policy

The Privacy Policy sets out Customs Bank’s policies relating to how we collect and use personal information.

Network identity

We collect information which identifies, for each page accessed on our site, the network identity of the machine which has accessed it. We retain this usage information for the purposes of usage analysis to help us improve our services, to help diagnose problems with our server, and to administer our Web site. Access to and use of this information is restricted to authorised staff and our site administrators. No attempt will be made to identify users or their browsing activities. Nor will we disclose information which might identify individual machines.

Emails and newsletter subscription

If you provide us with your email address, we will record your email address, but will only use it for the purpose for which it was provided. It shall not be disclosed without your consent.

Cookies

Cookies are pieces of information a web site can transfer to an individual’s computer hard drive for record keeping. Cookies can make websites easier to use by storing information about your preferences on a particular site. When you revisit a site, it accesses the cookies it sent you earlier. A cookie can only store information that you provide.

Customs Bank uses cookies for log in purposes and to assist us to keep track of products or services you view to deliver marketing and content from the Customs Bank website, and Customs Bank advertising on third-party sites, related to what you have been viewing.

We also use cookies to research our website traffic, to determine which areas of our website have been visited, so that we can improve our website content.

If you do not wish to receive cookies, you can adjust your browser settings so that your computer does not accept them.

Use of information collected

Because we respect your right to privacy and your customers’ privacy, we do not sell or rent the information gathered.

Security of information

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Any access to and use of information is restricted to authorised staff and the site administrators. We attempt to provide a secure and reliable on-line environment, however you should be aware that there are inherent risks associated with the transmission of information via the internet. Alternative ways of obtaining or providing information are available if you wish to avoid any risk.

Links

This site contains links to other sites. Customs Bank is not responsible for the privacy practices or the content of other web sites. When you access such other sites you must comply with their Privacy Policy.

Contacting the Customs Bank regarding the Website

If you wish to access your personal information or have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Customs Bank at: info@customsbank.com.au