Customs Bank and Allianz

making sure your next journey

will be nothing but good memories

At Customs Bank we do more than just look after your money. We’ve made it our business to understand your needs and to provide you with opportunities that maximise value for your dollar.

That’s why we recommend Allianz Insurance Australia to provide you with insurance cover that offers special features, added value and policy options that you can choose to suit your lifestyle and budget.

Why choose Travel Insurance through Customs Bank

Medical cover

For any accidents while traveling

Cancellation cover

For loss of non-refundable deposits if you have to cancel your trip prior to departure

Baggage and Belongings cover

Incase your suitcase decides to take it’s own holiday

The Importance of Travel Insurance

No matter how much or how well you plan, the unexpected can happen before or during your overseas holiday. Flight cancellations, illness and lost luggage could happen to any of us and have the potential to be very costly.

Travel Insurance offers you a level of protection against certain circumstances. But how do you choose the right policy? We’ve put together some tips for you.


Your destination will dictate the type of cover required. If you’re travelling to countries where health costs are high, it is best to purchase a policy that has unlimited medical cover. In countries that have a reciprocal agreement with Medicare, you will be entitled to benefits similar to Medicare for necessary medical and public hospital treatment.

All policies have restrictions for pre-existing medical conditions. Where asked, you must inform the insurer of any pre-existing medical conditions before you buy your insurance. Failing to do so may result in your entire insurance policy (not just your medical cover) being cancelled or claims refused.

Baggage and Belongings

Many policies provide some cover for luggage. Be sure to read the policy to understand exactly what you are covered for. Most policies don’t cover you if you leave your baggage unattended in a public place and it’s stolen. You can insure specified precious items such as cameras and laptops up to a defined per-item limit.

Holidays should be a time to relax and enjoy your destination to the fullest. The last thing you want or expect is losing your belongings or getting sick. But if they do happen, with Travel insurance you and your personal property can be covered against the unexpected.


This cover includes the loss of non-refundable deposits and costs paid in advance if you have to cancel your trip prior to departure. The policy limits vary and you should choose what’s relevant for you. General inclusions which you should consider are illness or injury for yourself or your travelling partner, jury duty or natural disaster.

Cover for cancellation and additional expenses if you have to cut your journey short due a close relative’s illness or death is also included in most policies.


All policies differ on the excess you need to pay, however most are between $50 to $250. Some include an excess free period for overseas travel up to 32 days. You may be able to opt for an excess buyout which allows you to pay a flat fee at the time you buy your policy.


When travelling you may be tempted to be adventurous and try some challenging sports. Be sure that your insurance covers the activities you anticipate doing. Some insurers provide free cover for most amateur sports like snow skiing, ice sports, hot air ballooning, scuba diving, bungee jumping and white water rafting.